Support Request

Your Name (required)*
First Last
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Phone
Support Request*
Please provide as much detail as you can.
Page On Website
If the issue pertains to a specific page on your website, please add the page title here.
Upload a document
Drop files here or
Accepted file types: jpg, pdf, doc, docx, xls, xlsx, Max. file size: 5 MB, Max. files: 4.
If you issue is more complex, please upload a document. Spreadsheets are great with one change per line.
Urgency*
Please pick a category or urgency below.
Definitions:
Critical - Your website is down, or order taking, payment isn't working.
Urgent - A bug on the front end/back end that effects user experience.
Annoyance - A less critical issue, that you would like fixed, but doesn't affect user experience in a significant way.
Improvements - New features and additions to your websites.
- Critical
- Urgent
- Annoyance
- Improvements
Support On Demand*
Price:
Minimum is 2 hours to look into your issue. If it's more than an hour we'll investigate and give you a quotation to fix your problem.
Support Hours*
Please enter a number greater than or equal to 2.
HST
Price: $ 0.00 CAD
Total
$ 0.00 CAD
Acceptance of Charges*
- Yes, I agree
I understand that if I do not have a support plan with iGo Sales and Marketing or the activity is not covered by the support plan that I will be charged $95/hr for support. Support is minimum charge of 60 minutes for any support request.
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Credit Card*

Cardholder Name

Card Details

Email
This field is for validation purposes and should be left unchanged.

Instructions:

Please be as specific as possible detailing the page of your website you want changed/has issue and what functionality has an issue.
Please add ONE support request per submission. If you have multiple items, it’s a good idea to submit a spreadsheet of changes with one item per line. That way we can update you on completion status easily.

What can I request?

You can request solutions to problems, functionality, etc. You can also request updates, backups or additional content or functionality that you require. Please keep in mind support requests that fall outside a support plan are billable at $95/hour.

Please Note:

If you do not have a monthly support plan with iGo Sales and Marketing all support requests are billable at $95/hour.

You may either fill out the form and purchase time with your request, or purchase time from our shop by clicking on the link below.

Support Services

Woocommerce Backup Support Plan

A simple Woocommerce support package. Just backups. We'll back up your Woocommerce site and files plus the database. Database backups are done daily and file backups are done weekly. Note: this service does not include any development hours. This is a monthly fee. Compare Plans and FAQ

$100.00 plus H.S.T. Add to cart

Woocommerce Shop Support Plan

A simple Woocommerce support package. Includes 1 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups and file backups are done monthly in this plan. Note: This is a monthly fee. Compare Plans and FAQ

$199.00 plus H.S.T. Add to cart

Woocommerce Store Support Plan

A simple Woocommerce support package. Includes 4 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups and file backups are done weekly in this plan. Note: This is a monthly fee. Compare Plans and FAQ

$549.00 plus H.S.T. Add to cart

Woocommerce Retailer Support Plan

A simple Woocommerce support package. Includes 10 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups are done daily and file backups are done weekly in this plan. Note: This is a monthly fee. Compare Plans and FAQ

$999.00 plus H.S.T. Add to cart

WordPress Speed Boost

Wordpress site running slow? We can fix it! We'll get your WordPress site running FAST! With our standard package a typical 8-9 second page load time can be reduced to 3-4 seconds. With our super speed boost we can often get page load times down to 2-3 seconds. With our Fastest Speed Boost Package, we're shooting for a 1 second or less page load and high Google Page Speed Optimisation Score. **Note: These are for WordPress Sites Only.

$299.00 – $3,500.00 plus H.S.T. Select options

Sale

WordPress Support On-Demand (Hourly)

Minimum: 2 Hours On demand hourly WordPress support, billed by the hour. We can accomplish whatever project you'd like us to do. Simply buy the time in advance and give us a task. We'll accomplish the task or contact you when your time runs out. If you'd like an approximate time estimate in advance so you know approximately how many hours to purchase, please contact us. All projects are 1 hour minimum. You also have the option of purchasing a 4 hour block of time (note: cannot be broken up into 4 one hour tasks).

$95.00 – $325.00 plus H.S.T. per Hour Select options

WordPress Training

WordPress training is billed on an hourly basis. One hour of screen share training on your site = $150. Buy as many hours as you like, we'll cover any topic you need and do it with you 1:1 in a screen share. Or, buy a pack of 10 and save! Get up to 25% off if you buy in bulk. We can train on a test site, or build one while we train, or train on your live site. The choice is yours.

$150.00 – $1,125.00 plus H.S.T. Select options

WordPress Support by email

If you don't have a monthly maintenance package with us, and you have a question then we'll respond to your questions through a purchased email support package. It's billed by the email and includes up to 15 minutes of support. We can answer a question, point you in the right direction or look into an issue you are having. Simply buy an email support pack in advance and email us a question. We'll answer the question or contact you when your time runs out. Also available in a 5 pack discount.

$25.00 – $100.00 plus H.S.T. Select options

Sale

SuiteCRM Coaching Call

Note: This is an hourly service. 1 hour minimum. Need help with SuiteCRM? Maybe you just need to talk to a live person to answer your questions or give you some guidance? I'm here to help. Book an hour screen share with me and I'll answer any questions or talk you through your sales process and how best to automate it with SuiteCRM.

$97.00 plus H.S.T. per hour Add to cart

SuiteCRM Install Only

With this service I'll professionally install and setup SuiteCRM on your hosting service. I will:

Install SuiteCRM
Check File permissions
Set Up Cron Jobs
Set Up outbound SMTP email (with your existing address)

Does not include: training, importing of data, set up of custom fields, cost of hosting, cost of SSL. Please contact us for a quotation on these services. INSTALLATION ONLY.

$299.00 plus H.S.T. Add to cart

SuiteCRM Monthly Support

General CRM support. Includes phone and email support not to exceed 4 hours per month. Support requests with a monthly plan will be addressed in one business day. Also includes maintenance of an off server backup and minor software updates.

$325.00 plus H.S.T. Add to cart

Lookup/Reset Password

If you need us to look up or reset a password to your WordPress site, Hosting or anything else and don't have a support plan with us, you'll need to purchase this service to receive support.

$50.00 plus H.S.T. Add to cart

Help Setting Up Email

If you need professional help to set up email in your email program or on your phone and don't have a support plan with us, you'll have to purchase this service to receive support.

$95.00 plus H.S.T. Add to cart

Clean Hacked Website

If your website is hacked and you don't have support plan, you'll need to purchase this service. Since you don't have a support plan, we may not have a backup of your installation and removing the virus and or compromised file may require additional work to restore your site (ie: re-creating pages, images and functionality). If you require further work to restore your site we'll let you know and provide an estimate as part of the clean up service.

$249.00 plus H.S.T. Add to cart

Check my Google Ads

If you don't have a monthly support or Google Ads management plan with us and would like us to review the performance of your Google Ads and or Optimize and make recommendations you need to purchase this service.

$199.00 plus H.S.T. Add to cart

Re-Key Setup SSL Certificate

If your SSL certificate no longer shows the lock and you don't have a support plan with iGo Sales and Marketing, you'll need to make sure your SSL is re-keyed and re-installed on your domain. This is required every time the SSL certificate is renewed. If you'd like us to do this for you, you need to purchase this service.

$75.00 plus H.S.T. Add to cart

Website Text Changes

If you need small text changes like phone numbers, addresses, etc. changed on your website and you don't have a support plan with us, you'll need to purchase this service. Note: maximum 30 minutes of changes.

$75.00 plus H.S.T. Add to cart

Google Adwords Account Review (Existing Customer)

An in-person screen share meeting to discuss and review your Google Ads performance. This specialized consulting meeting will explain your Google Ads results and include a brainstorming session on new strategies and likely performance improvements in your digital marketing campaign (1 Hour). We'll do a deep dive review of your statistics, what they mean and create a plan to move forward. Must be an existing iGo Sales and Marketing Google Ads Monthly Management subscriber to get this special deal.

$199.00 plus H.S.T. Add to cart

Google Adwords Account Review (New Client)

An in-person screen share meeting to discuss and review your Google Ads performance. This specialized consulting meeting will explain your Google Ads results and include a brainstorming session on new strategies and likely performance improvements in your digital marketing campaign (1 Hour). Meeting will be booked upon purchase of this service. This does not include optimizing your account. Any actions discussed in the meeting will be billed separately. This service is for consultation only.

$299.00 plus H.S.T. Add to cart

Marketing Training/Coaching

Marketing training is billed on an hourly basis. One hour of screen share training on your site = $150. Buy as many hours as you like, we'll cover any topic you need and do it with you 1:1 in a screen share. Or, buy a pack of 10 and save! Get up to 25% off if you buy in bulk. We can train or advise on most digital marketing platforms like Facebook, Mailchimp, WordPress, Youtube, Linkedin, Google Ads or help you develop your online marketing strategy.

$150.00 – $1,125.00 plus H.S.T. Select options

Support Request

Support Request

Instructions:

What can I request?

Please Note:

Support Services

Our Clients Include

Toronto, Mississauga, Oakville, Brampton:
Call: 905-817-9911

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Support Request

Support Request

Instructions:

What can I request?

Please Note:

Support Services

Our Clients Include

Search engine

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