Support Request

Instructions:

Please be as specific as possible detailing the page of your website you want changed/has issue and what functionality has an issue.
Please add ONE support request per submission. Enter as many as you want, but try not to combine multiple issues on one support request.

What can I request?

You can request solutions to problems, functionality, etc. You can also request updates, backups or additional content or functionality that you require. Please keep in mind support requests that fall outside a support plan are billable at $95/hour.

Please Note:

If you do not have a monthly support plan with iGo Sales and Marketing all support requests are billable at $95/hour.

Please visit our shop and purchase a support plan or billable time.

Buy Support Time

Your Name (required)*
First Last
Your Email (required)*
Phone
Support Request*
Please provide as much detail as you can.
Page On Website
If the issue pertains to a specific page on your website, please add the page title here.
Urgency*
Please pick a category or urgency below.
Definitions:
Critical - Your website is down, or order taking, payment isn't working.
Urgent - A bug on the front end/back end that effects user experience.
Annoyance - A less critical issue, that you would like fixed, but doesn't affect user experience in a significant way.
Improvements - New features and additions to your websites.
- Critical
- Urgent
- Annoyance
- Improvements
Acceptance of Charges*
- Yes, I agree
I understand that if I do not have a support plan with iGo Sales and Marketing or the activity is not covered by the support plan that I will be charged $75/hr for support. Support is minimum charge of 30 minutes for any support request.
Captcha
Name
This field is for validation purposes and should be left unchanged.

Support Services

Woocommerce Backup Support Plan

$75.00 plus H.S.T.

A simple Woocommerce support package. Just backups. We'll back up your Woocommerce site and files plus the database. Database backups are done daily and file backups are done weekly. Note: this service does not include any development hours. This is a monthly fee.Compare Plans and FAQ

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Woocommerce Shop Support Plan

$179.00 plus H.S.T.

A simple Woocommerce support package. Includes 2 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups and file backups are done monthly in this plan. Note: This is a monthly fee.Compare Plans and FAQ

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Woocommerce Store Support Plan

$529.00 plus H.S.T.

A simple Woocommerce support package. Includes 8 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups and file backups are done weekly in this plan. Note: This is a monthly fee.Compare Plans and FAQ

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Woocommerce Retailer Support Plan

$999.00 plus H.S.T.

A simple Woocommerce support package. Includes 15 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups are done daily and file backups are done weekly in this plan. Note: This is a monthly fee.Compare Plans and FAQ

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WordPress Speed Boost

$299.00 – $399.00 plus H.S.T.

Wordpress site running slow? We can fix it! We'll get your WordPress site running FAST!With our standard package a typical 8-9 second page load time can be reduced to 3-4 seconds.With our super speed boost we can often get page load times down to 2-3 seconds.

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Sale

WordPress On-Demand Support (Hourly)

~~$100.00~~ $95.00 plus H.S.T. per Hour

On demand hourly WordPress support, billed by the hour. We can accomplish whatever project you'd like us to do. Simply buy the time in advance and give us a task. We'll accomplish the task or contact you when your time runs out. If you'd like an approximate time estimate in advance so you know approximately how many hours to purchase, please contact us. All projects are 1 hour minimum.''

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WordPress Training

$100.00 – $750.00 plus H.S.T.

WordPress training is billed on an hourly basis. One hour of screen share training on your site = $100. Buy as many hours as you like, we'll cover any topic you need and do it with you 1:1 in a screen share.Or, buy a pack of 10 and save! Get up to 25% off if you buy in bulk.We can train on a test site, or build one while we train, or train on your live site. The choice is yours.

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WordPress Support by email

$25.00 – $100.00 plus H.S.T.

If you don't have a monthly maintenance package with us, and you have a question then we'll respond to your questions through a purchased email support package. It's billed by the email and includes up to 15 minutes of support.We can answer a question, point you in the right direction or look into an issue you are having. Simply buy an email support pack in advance and email us a question. We'll answer the question or contact you when your time runs out.Also available in a 5 pack discount.

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Sale

SuiteCRM Coaching Call

~~$95.00~~ $75.00 plus H.S.T. per hour

Note: This is an hourly service. 1 hour minimum.Need help with SuiteCRM? Maybe you just need to talk to a live person to answer your questions or give you some guidance?I'm here to help. Book an hour screen share with me and I'll answer any questions or talk you through your sales process and how best to automate it with SuiteCRM.

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SuiteCRM Install Only

$250.00 plus H.S.T.

With this service I'll professionally install and setup SuiteCRM on your hosting service. I will:

Install SuiteCRM
Check File permissions
Set Up Cron Jobs
Set Up outbound SMTP email (with your existing address)

Does not include: training, importing of data, set up of custom fields, cost of hosting, cost of SSL. Please contact us for a quotation on these services. INSTALLATION ONLY.

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SuiteCRM Monthly Support

$325.00 plus H.S.T.

General CRM support. Includes phone and email support not to exceed 4 hours per month. Support requests with a monthly plan will be addressed in one business day. Also includes maintenance of an off server backup and minor software updates.

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Lookup/Reset Password

$50.00 plus H.S.T.

If you need us to look up or reset a password to your WordPress site, Hosting or anything else and don't have a support plan with us, you'll need to purchase this service to receive support.

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Help Setting Up Email

$95.00 plus H.S.T.

If you need professional help to set up email in your email program or on your phone and don't have a support plan with us, you'll have to purchase this service to receive support.

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Clean Hacked Website

$249.00 plus H.S.T.

If your website is hacked and you don't have support plan, you'll need to purchase this service. Since you don't have a support plan, we may not have a backup of your installation and removing the virus and or compromised file may require additional work to restore your site (ie: re-creating pages, images and functionality). If you require further work to restore your site we'll let you know and provide an estimate as part of the clean up service.

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Check my Google Ads

$199.00 plus H.S.T.

If you don't have a monthly support or Google Ads management plan with us and would like us to review the performance of your Google Ads and or Optimize and make recommendations you need to purchase this service.

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Re-Key Setup SSL Certificate

$75.00 plus H.S.T.

If your SSL certificate no longer shows the lock and you don't have a support plan with iGo Sales and Marketing, you'll need to make sure your SSL is re-keyed and re-installed on your domain. This is required every time the SSL certificate is renewed. If you'd like us to do this for you, you need to purchase this service.

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Website Text Changes

$75.00 plus H.S.T.

If you need small text changes like phone numbers, addresses, etc. changed on your website and you don't have a support plan with us, you'll need to purchase this service. Note: maximum 30 minutes of changes.

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