Support Request
Instructions:
- Please be as specific as possible detailing the page of your website you want changed/has issue and what functionality has an issue.
- Please add ONE support request per submission. If you have multiple items, it’s a good idea to submit a spreadsheet of changes with one item per line. That way we can update you on completion status easily.
What can I request?
You can request solutions to problems, functionality, etc. You can also request updates, backups or additional content or functionality that you require. Please keep in mind support requests that fall outside a support plan are billable at $95/hour.
Please Note:
If you do not have a monthly support plan with iGo Sales and Marketing all support requests are billable at $95/hour.
You may either fill out the form and purchase time with your request, or purchase time from our shop by clicking on the link below.
Support Services
A simple Woocommerce support package. Just backups. We'll back up your Woocommerce site and files plus the database. Database backups are done daily and file backups are done weekly. Note: this service does not include any development hours. This is a monthly fee. Compare Plans and FAQ
$ 100.00 plus H.S.T. Add to cart A simple Woocommerce support package. Includes 1 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups and file backups are done monthly in this plan. Note: This is a monthly fee. Compare Plans and FAQ
$ 199.00 plus H.S.T. Add to cart A simple Woocommerce support package. Includes 4 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups and file backups are done weekly in this plan. Note: This is a monthly fee. Compare Plans and FAQ
$ 549.00 plus H.S.T. Add to cart A simple Woocommerce support package. Includes 10 support hours per month. Plus, we'll back up your Woocommerce site and files plus the database. Database backups are done daily and file backups are done weekly in this plan. Note: This is a monthly fee. Compare Plans and FAQ
$ 999.00 plus H.S.T. Add to cart Wordpress site running slow? We can fix it! We'll get your WordPress site running FAST! With our standard package a typical 8-9 second page load time can be reduced to 3-4 seconds. With our super speed boost we can often get page load times down to 2-3 seconds. With our Fastest Speed Boost Package, we're shooting for a 1 second or less page load and high Google Page Speed Optimisation Score. **Note: These are for WordPress Sites Only.
$ 299.00 – $ 3,500.00 plus H.S.T. Select options Minimum: 1 Hour On demand hourly WordPress support, billed by the hour. We can accomplish whatever project you'd like us to do. Simply buy the time in advance and give us a task. We'll accomplish the task or contact you when your time runs out. If you'd like an approximate time estimate in advance so you know approximately how many hours to purchase, please contact us. All projects are 1 hour minimum. You also have the option of purchasing a 4 hour block of time (note: cannot be broken up into 4 one hour tasks).
$ 95.00 – $ 325.00 plus H.S.T. per hour per Hour Select options WordPress training is billed on an hourly basis. One hour of screen share training on your site = $150. Buy as many hours as you like, we'll cover any topic you need and do it with you 1:1 in a screen share. Or, buy a pack of 10 and save! Get up to 25% off if you buy in bulk. We can train on a test site, or build one while we train, or train on your live site. The choice is yours.
$ 150.00 – $ 1,125.00 plus H.S.T. Select options If you don't have a monthly maintenance package with us, and you have a question then we'll respond to your questions through a purchased email support package. It's billed by the email and includes up to 15 minutes of support. We can answer a question, point you in the right direction or look into an issue you are having. Simply buy an email support pack in advance and email us a question. We'll answer the question or contact you when your time runs out. Also available in a 5 pack discount.
$ 25.00 – $ 100.00 plus H.S.T. Select options Note: This is an hourly service. 1 hour minimum. Need help with SuiteCRM? Maybe you just need to talk to a live person to answer your questions or give you some guidance? I'm here to help. Book an hour screen share with me and I'll answer any questions or talk you through your sales process and how best to automate it with SuiteCRM.
With this service I'll professionally install and setup SuiteCRM on your hosting service. I will:
$ 299.00 plus H.S.T. Add to cart- Install SuiteCRM
- Check File permissions
- Set Up Cron Jobs
- Set Up outbound SMTP email (with your existing address)
General CRM support. Includes phone and email support not to exceed 4 hours per month. Support requests with a monthly plan will be addressed in one business day. Also includes maintenance of an off server backup and minor software updates.
$ 325.00 plus H.S.T. Add to cart If you need us to look up or reset a password to your WordPress site, Hosting or anything else and don't have a support plan with us, you'll need to purchase this service to receive support.
$ 50.00 plus H.S.T. Add to cart If you need professional help to set up email in your email program or on your phone and don't have a support plan with us, you'll have to purchase this service to receive support.
$ 95.00 plus H.S.T. Add to cart If your website is hacked and you don't have support plan, you'll need to purchase this service. Since you don't have a support plan, we may not have a backup of your installation and removing the virus and or compromised file may require additional work to restore your site (ie: re-creating pages, images and functionality). If you require further work to restore your site we'll let you know and provide an estimate as part of the clean up service.
$ 249.00 plus H.S.T. Add to cart If you don't have a monthly support or Google Ads management plan with us and would like us to review the performance of your Google Ads or Shopping Campaign and or Optimize and make recommendations you need to purchase this service.
$ 199.00 plus H.S.T. Add to cart If your SSL certificate no longer shows the lock and you don't have a support plan with iGo Sales and Marketing, you'll need to make sure your SSL is re-keyed and re-installed on your domain. This is required every time the SSL certificate is renewed. If you'd like us to do this for you, you need to purchase this service.
$ 75.00 plus H.S.T. Add to cart If you need small text changes like phone numbers, addresses, etc. changed on your website and you don't have a support plan with us, you'll need to purchase this service. Note: maximum 30 minutes of changes.
$ 75.00 plus H.S.T. Add to cart An in-person screen share meeting to discuss and review your Google Ads performance. This specialized consulting meeting will explain your Google Ads results and include a brainstorming session on new strategies and likely performance improvements in your digital marketing campaign (1 Hour). We'll do a deep dive review of your statistics, what they mean and create a plan to move forward. Must be an existing iGo Sales and Marketing Google Ads Monthly Management subscriber to get this special deal.
$ 199.00 plus H.S.T. Add to cart An in-person screen share meeting to discuss and review your Google Ads performance. This specialized consulting meeting will explain your Google Ads results and include a brainstorming session on new strategies and likely performance improvements in your digital marketing campaign (1 Hour). Meeting will be booked upon purchase of this service. This does not include optimizing your account. Any actions discussed in the meeting will be billed separately. This service is for consultation only.
$ 299.00 plus H.S.T. Add to cart Marketing training is billed on an hourly basis. One hour of screen share training on your site = $150. Buy as many hours as you like, we'll cover any topic you need and do it with you 1:1 in a screen share. Or, buy a pack of 10 and save! Get up to 25% off if you buy in bulk. We can train or advise on most digital marketing platforms like Facebook, Mailchimp, WordPress, Youtube, Linkedin, Google Ads or help you develop your online marketing strategy.
$ 150.00 – $ 1,125.00 plus H.S.T. Select options