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Website Support Request

Support Request

  • Please provide as much detail as you can.
  • If the issue pertains to a specific page on your website, please add the page title here.
  • Drop files here or
    Accepted file types: jpg, pdf, doc, docx, xls, xlsx, Max. file size: 5 MB, Max. files: 4.
      If you issue is more complex, please upload a document. Spreadsheets are great with one change per line.
    • Please pick a category or urgency below.
      Definitions:
      Critical – Your website is down, or order taking, payment isn’t working.
      Urgent – A bug on the front end/back end that effects user experience.
      Annoyance – A less critical issue, that you would like fixed, but doesn’t affect user experience in a significant way.
      Improvements – New features and additions to your websites.
    • Minimum is 2 hours to look into your issue. If it’s more than an hour we’ll investigate and give you a quotation to fix your problem.
    • Please enter a number greater than or equal to 2.
    • $ 0.00 CAD
      I understand that if I do not have a support plan with iGo Sales and Marketing or the activity is not covered by the support plan that I will be charged $95/hr for support. Support is minimum charge of 60 minutes for any support request.
    • This field is for validation purposes and should be left unchanged.

    Instructions:

    1. Please be as specific as possible detailing the page of your website you want changed/has issue and what functionality has an issue.
    2. Please add ONE support request per submission.  If you have multiple items, it’s a good idea to submit a spreadsheet of changes with one item per line.   That way we can update you on completion status easily.

    What Can I Request?

    You can request solutions to problems, functionality, etc.  You can also request updates, backups or additional content or functionality that you require.   Please keep in mind support requests that fall outside a support plan are billable at $95/hour.

    Please Note:

    If you do not have a monthly support plan with iGo Sales and Marketing all support requests are billable at $95/hour.

    You may either fill out the form and purchase time with your request, or purchase time from our shop by clicking on the link below.

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