iGo Website Design Mississauga

Sneak Peek: Knowledge Base for the SuiteCRM WordPress Portal

suitecrm wordpress knowledge base plugin

We’ve been heads-down building a fast, modern Knowledge Base that pulls live articles from SuiteCRM and renders them beautifully in WordPress—no copy/paste, no double entry. If you’re already using our Cases portal, this slots right in.

What’s inside

Categories grid (4-up cards)

A clean landing view that lists your SuiteCRM KB categories A→Z. Each card shows the category name, a trimmed description, and a cached count of public articles. Categories with no public content are hidden automatically, so customers only browse what’s useful.

List view with filters & search

Your main KB page includes a global search (matches title + body) and a category filter. Results are alphabetized and use the same familiar pagination style as the Cases list. Filter state is reflected in the URL (e.g., ?s=install&kb-cat=…) so you can bookmark or share filtered views.

Article detail done right

Article pages render the HTML body from SuiteCRM, so you can include headings, lists, links—whatever your writers need. We added breadcrumbs (Knowledge Base → Category → Article) and a Back to results link that preserves your search/filter context.

Public or login-only (your choice)

You can run the Knowledge Base publicly for SEO and self-serve support, or require login for private customer hubs. This setting is independent from Cases, so you can mix and match.

Why this matters

Under the hood (for the tech-curious)

Watch the Demo

What’s next

On deck: a “Load more” option for the categories grid (when you have lots of categories), debounced search, a simple cache-clear button, and optional capability-based access (e.g., a “Portal Client” role).


Get on the pre-release list

Want early access when the Knowledge Base goes live? Fill out the form below and we’ll notify you the moment the build is ready.

  • This field is hidden when viewing the form
  • This field is for validation purposes and should be left unchanged.

If you have questions or a feature request, add it to the message field—we’re listening!

Exit mobile version