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Product Description
Woocommerce Shop Support Plan
$199.00 plus H.S.T.
A simple Woocommerce support package. Includes 1 support hours per month. Plus, we’ll back up your Woocommerce site and files plus the database. Database backups and file backups are done monthly in this plan. Note: This is a monthly fee.
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Returns & Exchanges Fundamentally, you are paying for our time, whether it's training, website development or logo design. We make every effort to make sure we complete the work we proposed to do on time and to your satisfaction. However, we are limited by your budget and the time we can spend on your projects. There are no refunds for time already spend. If you choose to cancel a contract we will work out a refund for the difference in time and expenses already incurred vs. what we've been paid to that point. Please see our terms and conditions page for a full explanation of contract cancellation.
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If your monthly support time has run out in your plan, you can buy additional support time at a discounted rate if you already have a support plan with us. Ask us for a coupon code. Additional support is billed by the hour. We can accomplish whatever project you'd like us to do. Simply buy the additional time in advance to top up your monthly plan and give us a task. We'll accomplish the task or contact you when your time runs out.
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If you need a custom training video about how to do specific things on your website, we'd be happy to create these for you. Custom training videos are maximum of 30 minutes. When we're done we'll send you the video you can access online with a special download link so you can store in your archive. Please just let us know exactly the content you require.
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If your SSL certificate no longer shows the lock and you don't have a support plan with iGo Sales and Marketing, you'll need to make sure your SSL is re-keyed and re-installed on your domain. This is required every time the SSL certificate is renewed. If you'd like us to do this for you, you need to purchase this service.
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If you received a notification from Google, your payment gateway provider like Stripe or PayPal or your hosting provider and don't know what it means and would like iGo Sales and Marketing to review your technical document and advise/explain it's meaning, you can hire us to do so! PS -This does not include implementing any suggested actions from the notification you received.
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$199.00 plus H.S.T. Add to cart If you don't have a monthly maintenance package with us, and you have a question then we'll respond to your questions through a purchased email support package. It's billed by the email and includes up to 15 minutes of support. We can answer a question, point you in the right direction or look into an issue you are having. Simply buy an email support pack in advance and email us a question. We'll answer the question or contact you when your time runs out. Also available in a 5 pack discount.
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