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SuiteCRM Custom Logistics Module for Shipment & Carrier Management

This custom SuiteCRM development project introduced a comprehensive logistics module to manage orders, shipments, and carriers within a unified CRM platform. Built for logistics providers and businesses with delivery operations, this solution helps manage the end-to-end shipment lifecycle with full visibility, cost tracking, and workflow automation.

Challenge

Out of the box, SuiteCRM does not provide any functionality for logistics or shipment tracking. Businesses needed a way to:

  • Track order statuses from new to delivered
  • Assign shipments to carriers based on cost and availability
  • Monitor shipment and order statuses throughout their lifecycle
  • Maintain records of shipping costs for accounting and client billing

Solution

We created a new Orders module with relationships to custom Shipments and Carriers modules:

✅ Features Implemented:

  • Orders move through statuses such as New, Assigned, Out for Delivery, Delivered
  • Shipments are created from orders and linked to specific carriers
  • Carriers can be searched based on serviceability and cost
  • Shipping costs are recorded and linked to each shipment
  • Admins and users can view all shipment history and statuses by order or carrier
  • Fully integrated with SuiteCRM’s workflow engine for automated notifications and follow-ups

Technical Highlights

  • Utilized SuiteCRM’s Module Builder to create custom modules with relationships
  • Developed search filters for carrier assignment based on criteria like region and cost
  • Implemented before_save hooks and JavaScript logic for dynamic field calculations and validation
  • Ensured compatibility with potential WooCommerce imports (e.g., orders coming from WordPress)

This module is ideal for:

  • Logistics companies managing shipments and deliveries
  • Retailers and wholesalers using SuiteCRM to manage e-commerce order fulfillment

Impact

✅ Centralized view of orders and deliveries
✅ Streamlined carrier assignment process
✅ Accurate shipping cost tracking
✅ Workflow-driven communication and task assignment

Interested in Learning More About this Project?

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