We’ve been working hard on making the SuiteCRM WordPress Portal smarter—and today we’re excited to announce the first release of our AI-powered features. These new tools are designed to save your support team time, improve customer satisfaction, and make your portal more efficient than ever.
What’s New:
- AI Portal Bot for Case Deflection
Automatically suggests relevant Knowledge Base articles when clients update a case—helping users find answers instantly and reducing your case load. - Sentiment Analysis
Every client update is scanned and tagged (Positive, Neutral, or Frustrated) so your support team can spot issues faster and prioritize critical cases. - Auto-Escalation Rules
Cases can be flagged or prioritized automatically if sentiment is negative, response times lag, or multiple unresolved updates stack up—keeping you ahead of SLAs and preventing unhappy clients from slipping through the cracks. - Smarter Knowledge Base Search
AI improves search relevance beyond keyword matching, so users can find the right articles faster.
These new features bring intelligent automation right into your SuiteCRM portal, making support smoother for both clients and staff.
What’s Next
We’re already working on refinements like AI re-ranking, relevance thresholds, and richer case update experiences.
Watch the Video Demo of these features
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